Dispatch Operations Supervisor
Dispatch Operations Supervisor – GO2 Delivery
📍 Location: Virginia Beach, VA
🕒 Schedule: Monday – Friday (including some midshifts to oversee evening Dispatchers)
GO2 Delivery is expanding! As a premier medical courier service specializing in time-sensitive pharmaceutical and medical specimen deliveries, we are growing rapidly and seeking a customer service-driven Operations Supervisor to lead our dispatch team, ensure exceptional service, and drive performance in a fast-paced logistics environment.
Why Join GO2 Delivery?
✅ Leadership Opportunity – Play a key role in shaping and leading our customer service and dispatch operations.
✅ Service-First Culture – We thrive on collaboration, proactive problem-solving, and delivering outstanding customer experiences.
✅ Fast-Paced & Impactful Work – Be part of a critical industry ensuring life-saving deliveries are made on time.
What You’ll Do:
Lead & Develop the Dispatch Team – Mentor, train, and manage dispatchers, fostering a high-performance, customer-focused work environment.
Ensure Outstanding Customer Service – Serve as the primary escalation point for client concerns, ensuring timely resolution and proactive communication.
Oversee Daily Dispatch Operations – Coordinate workflows, assign deliveries, and manage Independent Contract Couriers to ensure efficient scheduling.
Drive Performance & Results – Monitor key operational metrics, identify trends, and implement improvements to enhance efficiency and service reliability.
Optimize Scheduling & Routing – Ensure deliveries are assigned strategically, balancing driver availability, customer needs, and on-time performance.
Solve Problems in Real-Time – Quickly address service issues, last-minute changes, and urgent orders to maintain smooth operations.
Key Responsibilities:
Leadership & Dispatch Operations Oversight
Directly oversee and support the Dispatch Team and Logistics Coordinator, ensuring compliance with scheduling and performance standards.
Provide coaching and feedback to dispatchers, ensuring adherence to company policies and best practices.
Continuously assess dispatch workflows and implement process improvements to enhance accuracy and efficiency.
Act as a point of escalation for operational challenges, ensuring swift resolutions that align with customer expectations.
Independent Contractor Management
Ensure all scheduled routes and STAT orders are assigned efficiently and within required timeframes.
Monitor driver availability and collaborate with the Dispatch Operations Coordinator to maintain a reliable IC driver pool.
Assist in real-time adjustments to driver schedules to meet fluctuating demands.
Customer & Client Service Leadership
Serve as the lead contact for escalated customer service issues, ensuring a swift and satisfactory resolution.
Ensure dispatchers communicate proactively with clients regarding order status, delays, or changes.
Build and maintain strong client relationships through reliable service and proactive problem-solving.
Performance Monitoring & Reporting
Track and analyze dispatcher performance, identifying areas for improvement and training opportunities.
Prepare reports on key metrics such as order volume, on-time performance, and service challenges.
Work closely with the Operations Manager to implement initiatives that enhance efficiency and service quality.
What We’re Looking For:
✔ Experience: 3+ years in a customer service leadership role, preferably in logistics, dispatch, or operations management.
✔ Proven Leadership Skills: Ability to lead, mentor, and develop high-performing teams in a fast-paced environment.
✔ Customer-Centric Mindset: Strong background in ensuring top-tier customer service and handling escalations effectively.
✔ Operational & Problem-Solving Abilities: Adaptable and solution-oriented, with a knack for optimizing processes and resolving challenges quickly.
✔ Tech-Savvy: Proficiency in dispatch software, GPS tracking tools, and operational reporting.
✔ Industry Knowledge: Experience in medical courier services is a plus but not required.
Pay & Benefits:
💰 Salary: $50,000 - $60,000 annually
💼 Benefits Package Includes:
401(k) matching
Health, dental, and vision insurance
Life and disability insurance
Paid time off & holiday pay
Join a Growing Team & Make an Impact!
If you’re a dynamic leader with a passion for customer service, operations, and team development, we’d love to hear from you!
Apply today!
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