Customer Service Representative -Full Time
Customer Service Representative – Entry Level
GO2 Delivery – Virginia Beach, VA.
Full-Time | On-Site | $17.00/hour | Monday–Friday | 9:00 AM – 5:30 PM
💡 Job Summary
Join GO2 Delivery as a Customer Service Representative and be the first point of contact for customers and couriers in a fast-paced logistics environment. Earn $17.00/hour while learning the ins and outs of courier operations. This entry-level, on-site position offers hands-on training and a clear path to Dispatch, Operations Coordinator and beyond.
About GO2 Delivery
GO2 Delivery is a fast-growing courier and logistics company providing reliable, efficient, and customer-focused delivery services across the region. We pride ourselves on professionalism, teamwork, and a commitment to exceptional service — and we’re looking for dependable, motivated individuals to grow with us.
About the Role
We’re hiring an entry-level Customer Service Representative (CSR) to join our on-site operations team.
In this role, you’ll be the first point of contact for customers and couriers — answering calls, handling delivery inquiries, and helping resolve issues as they arise.
This is an excellent opportunity for someone looking to start a career in logistics, dispatch, or operations with room to grow into a Dispatch Operations Coordinator role and beyond.
Key Responsibilities
Answer incoming calls and emails from customers and couriers professionally and courteously
Provide accurate updates on delivery status, pickup times, and order details
Serve as the main point of contact between clients and couriers when issues arise
Assist customers with scheduling new deliveries, changes, and cancellations
Document call details, order notes, and updates in the company’s dispatch or CRM system
Escalate service issues or delivery delays to dispatch or management as needed
Maintain professionalism and empathy in time-sensitive situations
Support dispatch and operations staff to ensure smooth, timely service
Qualifications
High school diploma or equivalent (Associate or Bachelor’s degree a plus)
Strong verbal and written communication skills
Excellent phone etiquette and attention to detail
Ability to multitask and stay calm under pressure
Basic computer proficiency; familiarity with CRM or dispatch software a plus
Prior customer service, call center, courier, or logistics experience preferred — but not required (we provide full training)
Dependable, team-oriented, and eager to learn
What We Offer
Starting pay: $17.00 per hour
Full-time, on-site position (Monday – Friday, 9:00 AM to 5:30 PM)
Paid training and hands-on support
Career advancement opportunities (next step: Dispatch Operations Coordinator)
Supportive, team-driven work environment
Opportunities to grow with a rapidly expanding logistics company
Why You’ll Love Working Here
If you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, GO2 Delivery is the perfect place to build your career. We value reliability, communication, and customer focus — and we reward growth from within.
Apply Today
Start your career in logistics and customer service with a company that values your potential.
Apply now to join GO2 Delivery as a Customer Service Representative!