Delivery Operations Coordinator
Delivery Operations Coordinator – GO2 Delivery
📍 Richmond, VA | 💰 $50,000–$65,000/yr | 🕒 Full-Time | Monday–Friday (schedule flexibility required)
About GO2 Delivery
GO2 Delivery is a fast-growing medical courier company specializing in time-sensitive pharmaceutical and medical specimen logistics. We move what matters most — and we do it with precision, compliance, and care. As we expand our Richmond market operations, we're looking for a hands-on, field-ready Delivery Operations Coordinator who thrives in a fast-paced environment and takes pride in keeping critical healthcare deliveries on time.
What Makes This Role Different
This is not a desk job. You'll be in the field, solving real problems, supporting Independent Contract Couriers, and stepping in to run routes when it counts. If you're the type who leads by doing — and wants to grow with a company that's scaling quickly — this role was built for you.
What You'll Do
Field Operations & Delivery Support
- Monitor daily route execution and delivery progress in real time
- Step in to perform deliveries and cover routes when operational needs require
- Resolve delivery issues, delays, and urgent service escalations on the spot
Contractor Onboarding & Readiness
- Coordinate and conduct onboarding for Independent Contract Couriers — including orientation, compliance documentation, system access, and client-specific training
- Ensure every contractor is fully prepared, equipped, and compliant before operating independently
Coordination & Communication
- Serve as the primary field liaison between dispatch and Independent Contract Couriers
- Act as an on-site point of contact for client questions and service escalations
- Reinforce professionalism, safety, and service standards across all field interactions
Scheduling & Route Optimization
- Assist with driver assignments, shift coverage planning, and route efficiency
- Proactively identify gaps and coordinate solutions before they become service failures
What We're Looking For
| Requirement | Detail |
|---|---|
| Experience | 2–3+ years in logistics, dispatch, field operations, or transportation |
| Onboarding/Training | Demonstrated experience training contractors or field staff |
| Mindset | Field-first, problem-solving, ownership mentality |
| Communication | Clear, direct, and professional — with both contractors and clients |
| Tech Skills | Comfortable with dispatch software, GPS tools, and mobile apps |
| Bonus | Medical courier or healthcare logistics experience |
Schedule
Monday–Friday | Flexibility required — may include early mornings, evenings, or mid-shifts based on operational needs.
Compensation & Benefits
$50,000 – $65,000 annually (based on experience)
- ✅ 401(k) with employer matching
- ✅ Health, dental, and vision insurance
- ✅ Life and disability insurance
- ✅ Paid time off & holiday pay
Why GO2 Delivery?
- Room to grow — We're expanding and promote from within
- Mission-driven work — Your efforts directly support the healthcare supply chain
- Collaborative culture — Close-knit team across dispatch, operations, and leadership
- Real responsibility — You'll own outcomes, not just tasks
Ready to Apply?
If you're an experienced field operator who's ready to take ownership of daily logistics execution, build strong contractor relationships, and play a meaningful role in healthcare delivery — we want to hear from you.
📩 Apply now through Indeed. We review applications on a rolling basis — don't wait.