Dispatcher - Second Shift

Roanoke, VA

Full Time

Customer Service

Experienced

About GO2 Delivery

GO2 Delivery is not your average delivery service; we specialize in time sensitive, critical healthcare logistics as well as customized delivery solutions for our clients. We have been in business since 1996 and we are rapidly growing and expanding into new markets.

We are a privately owned small business, with Headquarters in Virginia Beach and offices in Roanoke and Richmond. We have a great workplace culture that provides great opportunities for talented customer-focused people. We operate in the Hampton Roads, Richmond, Charlottesville, Lynchburg and Roanoke areas.

To learn more, please visit our website at https://go2delivery.com/

Position Summary

We have an immediate opening for a talented Second Shift Dispatcher/Customer Service Representative. The schedule is Monday – Friday 3:00pm-11:00pm, with every other weekend on call (paid) to pull parts from the warehouse. This is an in-person position located in our Roanoke Office.

As a Dispatcher/ Customer Service Rep you will:

Act as a communication point for emergency and non-emergency calls.
Interact with clients to receive requests, dispatch orders and track couriers.

The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in time sensitive situations. You must be able to multi-task and practice active listening skills as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities of the Customer Service Agent/Dispatcher

Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch orders for products or deliveries
Use radio, phone or computer to send couriers to pickup locations.
Monitor the deliveries and routes to ensure on-time-delivery.
Update clients with information about orders, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information.

Customer Service/Dispatcher Competencies

Must be able to work in a time-sensitive, fast-paced work environment and be able to exercise resourcefulness and good judgement to solve complex logistics issues.
Must possess exceptional communication skills, both written and verbal, and be able to assess client needs and relay essential products and delivery information to couriers.
Must possess strong relationship management and leadership skills to ensure Courier compliance with assignments.
Must be comfortable interacting with customers over the phone and be able to listen, talk, and type while processing client orders and requests.

Required education and experience

High School diploma or equivalent required
Three or more years of experience in a direct customer service role required; five years of experience preferred. Equivalent experience and education in a related field will be considered.
One or more years of experience with dispatching on-demand or scheduled route work preferred
Must be proficient with using a keyboard and Microsoft Office programs; must be able to learn and use dispatch application software and mapping programs to facilitate efficient routing.
Must be able to pass a criminal background check.

Pay & Benefits:

Pay Range: $16.40-$18.40 depending on experience
401(k) matching
Dental insurance
Health insurance
Paid time off
Holiday Pay
Vision insurance

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All offers of employment are contingent on successfully passing a background check. If selected for the position, are you willing to allow us to complete a background check?*

Do you currently reside in Roanoke or within 30 minutes of the ROA airport?*

This is an office based in person position located in Roanoke. Do you have reliable transportation to work?*

The normal schedule for this position would be Monday - Friday, 3:00pm - 11:00pm. This position also requires being on call every other weekend to process orders from the warehouse. (Current average is 2-4 times over the weekend prior to 8pm.) Are you able to work this schedule?*

Are you looking at this position as a primary job or as a second job? **

Do you have any major violations (DUI,Reckless) in the past 7 years on your driving record?*

Brief outline of our three step hiring process: (1) One way video interview to tell us about yourself. (2) Come to our office for an assessment and face to face interview. (3) Offer made if you are a good match for the position. Are you interested in completing this process to be considered for the position? **

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